Vodafone Business Insurance

Keep your business mobile phones and tablets protected with device insurance from Vodafone Business.

Our business insurance for phones and tablets keeps you connected when you need it most

Losing the use of your mobile device doesn’t just affect you – it can disrupt operations across your business.

That’s why Vodafone’s Business Insurance for devices is designed for a fast, effective response, so you can get back up and running, and stay connected – whatever happens.

We provide business insurance to companies with up to 10 connections

Small business insurance plans

Compare our insurance plans for phones and tablets and choose the best fit for your business needs

What you are covered for	Business Damage & Breakdown Insurance	Business Damage & Breakdown Insurance including Rapid	Business Standard Insurance	Business Standard Insurance including Rapid
Accidental Damage
Theft
Loss
Mechanical Breakdown (out of warranty)
Unlimited Worldwide Cover
Vodafone Rapid (4-hour phone replacement service)
5 Day Repair/Replacement			(for damage/breakdown)
Next Day Device Replacement			(for loss/theft)
Authorised user cover
Tablet Cover
Excess Charge	£25or £50 for Apple devices	£25or £50 for Apple devices	£50	£50
Up to £200 Accessories Cover
Monthly price per device	£5	£6	£9	£10

If cover for a tablet is required, select a non-Rapid version (replacement tablets cannot be delivered via Rapid).

Replacement devices can only be delivered to UK addresses. Your business must be based in the UK and have a UK postcode. The business account holder who has a contract with us must be over 18 years old.

You can take out insurance when you buy your new device, or at any time as long as your device is less than 18 months old and you have an active Vodafone Airtime Plan with a Device Plan. You’ll then be charged once a month and the minimum term is three months. You can cancel at any point in your contract. If you cancel before the three-month minimum period is up, you’ll need to pay premiums for the rest of the three-month term.

You can make up to three successful claims in a 12-month period, at which point your policy will be cancelled.

Find more information in the insurance terms and conditions

Vodafone Rapid

For policies with Vodafone Rapid, we’ll aim to get a replacement device delivered to almost anywhere in the UK within 4 hours**– complete with a new SIM if you need one. To prove our commitment, we’ll even give you £10 for every full hour the delivery takes beyond the 4-hour window***.

Out of Warranty? No problem

No need to worry if your device stops working after its warranty has expired. Whichever cover you choose, once your claim has been approved we’ll repair or replace it.

Cover for authorised users

We understand that devices may belong to the business as a whole and be shared between employees. That’s why our insurance automatically covers anyone who’s authorised to use the device in question – giving you one less thing to worry about.

Unlimited worldwide cover

Your employees need the flexibility to take phones and tablets anywhere, any time. If something should happen to a device on a business trip, a repair or replacement can be arranged as soon as your employee is back in the UK.

If something is wrong with your device, whether it’s damaged, has been lost, stolen or has simply stopped working (out of warranty), it’s our job to get it sorted for you as quickly and painlessly as possible. And that’s our aim.

All you have to do is call us on 0333 304 3346 or +44 7836 191 191 from abroad and we'll get straight onto it. If you have Rapid on your policy please call 0330 041 6515 (opening hours - 8am-8pm Mon-Fri, 9am to 6pm Sat).

Once your claim is approved, you’ll be up and running again in no time. While you wait for your replacement or before you send it off for repair, if your device is damaged or has broken down we recommend you back it up to an external device or to the cloud if you can (we appreciate how important your contacts and data are to you). Remove any memory or SIM cards and remove 'find my phone', which can be accessed over the web as well as via your device if it’s working.

I want to cancel the insurance for my business device (up to 25 devices)

This page is for businesses who want to cancel insurance for up to 25 devices.

You can cancel your business or corporate insurance by two ways:

By phone

You can cancel your business or corporate insurance by contacting Vodafone Insurance Services on 03333 043 346

The line is open from 8am to 8pm on Monday to Friday, and 9am to 6pm on weekends and bank holidays.

By email

You must send an email to vfukcancellations@assurant.com providing:

Your full name
Your company name
The mobile number[s] linked to the device[s] that your insurance protects
The first line of your address and postcode on your Vodafone account
The make[s] and model[s] of the device you want to cancel the insurance on
The email address on your Vodafone account – unless you’re already using it to send the email

This inbox is monitored Monday to Friday, 8am to 5:30pm. Your request will either be completed within one working day, or you’ll be contacted during these times.

If more information is needed or your Vodafone account can’t be verified, you’ll receive an email to let you know. Your insurance won’t be cancelled until all the required information is received and confirmed with you, or your Vodafone account is verified.

When cancelling the insurance, part refunds will be applied based on the date of the initial cancellation request.

What if I’m within my three-month minimum period?

If you’re outside your 30-day cooling off period but still within the three-month minimum period, you won’t be able to cancel the insurance until that period has ended. Payments will continue until the end of the minimum period if you request cancellation now.

To find out if there are other insurance options available for your device, call 03333 043 346

Vodafone Rapid

For plans that include Vodafone Rapid, we'll aim to get a replacement phone delivered to almost anywhere in the UK within 4 hours** – complete with a new SIM, if you need one.

To prove our commitment, we’ll even give you £10 for every hour the delivery takes beyond the 4-hour window.***

See Vodafone Rapid

*To be eligible for Business Insurance, all devices must be purchased through Vodafone. Excludes SIMO only and Pay as you go plans.
** A small number of locations and venues aren’t eligible for 4-hour delivery. You can find out more under geographical restrictions in our terms and conditions [PDF: 174KB]
*** Up to a maximum of £40.

To find full insurance terms, visit our terms and conditions > Business > Insurance > Insurance - Current

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company Number 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Vodafone Business Insurance is underwritten by Assurant General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202735) Registered in England and Wales. Company Number 02341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

Vodafone Business Insurance is administered by Lifestyle Services Group Limited. Vodafone Insurance Services is a trading name of Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Register no. 315245) Registered in England and Wales. Company Number 05114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

Get in touch

Give us a call, or speak to your account manager, to find out how our business insurance can keep you connected.

0333 304 3346

Existing customers call 191

Call me back

Vodafone Business Insurance

Our business insurance for phones and tablets keeps you connected when you need it most

We provide business insurance to companies with up to 10 connections

Small business insurance plans

Compare our insurance plans for phones and tablets and choose the best fit for your business needs

Key plan information

Vodafone Rapid

Out of Warranty? No problem

Cover for authorised users

Unlimited worldwide cover

I want to cancel the insurance for my business device (up to 25 devices)

By phone

By email

What if I’m within my three-month minimum period?

Vodafone Rapid

Legal information

Get in touch

0333 304 3346

Buying online

Business Solutions

Help & Information

Vodafone UK